FAQs
Order Processing Time
Please allow 3 to 5 business days for processing and production before your order is shipped.
Shipping Time
U.S. OrdersShipped via USPS or FedEx with an average transit time of 15 to 20 business days.
International Orders
Shipping Delays
Please be aware that factors such as pandemics, natural disasters, holidays, and weather conditions may cause delays. While most packages arrive on time, unforeseen delays can occur.
Tracking Information
Tracking details are provided for every order. You will receive tracking information once your product has been shipped. For assistance with tracking, please visit our website's order tracking page.
Order Cancellations
Orders can be canceled without penalty within 24 hours of placement. To cancel, please email us at ryaasstore@gmail.com with the subject line "CANCEL MY ORDER."
Incorrect Address
If you notice an incorrect address, please inform us immediately via email. We can correct the address within 24 hours of order placement. After shipment, address changes are not possible.
Delivery Attempts
Carriers typically make two delivery attempts before returning a package.
Damaged Items
If you receive a damaged item, please contact us with your order number and a photo of the damaged product. We will promptly send a replacement at no additional cost.
Unanswered Questions
If you have any additional questions, please reach out to us. We aim to respond within 24 hours to assist you.
We appreciate your understanding and patience regarding shipping times and potential delays. Your satisfaction is our top priority at Ryaas Store.